Returns & Shipping

  RETURN POLICY

We hope you love your purchase, but if it doesn’t work, our return policy is the same online as it is in store. We will gladly accept returns within 10 days of purchase, for store credit or exchange ONLY. Items must be in their original packaging, unopened, show no signs of damage, and have all original tags attached. 

Personalized items, including invitations and stationery, custom orders, candles, perishable items and all sale items are FINAL SALE.

To return an item, please fill out the return form in your order, and ship to:

Fig

104 Maxwell Avenue

Suite 120

Greenwood, SC 29646

Please ship back via a trackable shipping method. We are not responsible for items lost in transit. 
 
Shipping

SHIPPING NOTICE: We primarily ship USPS and have recently experienced pick up and delivery delays. We apologize for these delays and thank you for your understanding and patience! If you need rush delivery service, please contact us at info@figsc.com and we will do our best to figure out an alternate shipping method.

All online orders will be shipped within 1-3 business days, holidays excluded. In the event that an item you ordered is sold out or on backorder, we will notify you within 24 hours. 

Our shipping rates vary by location and the size/weight of your order. If we are able to ship USPS First Class or for less than standard shipping, we will go in and refund the difference in shipping. If the size/weight of an object causes the shipping to increase by a large margin, the customer will be notified, and an additional fee may be assessed. 

We ship USPS or UPS. Please allow for processing and handling time. All orders should be received within 7-10 business days. 

Would you rather pick up in store?  Please select "Local Pickup" at checkout and we will gladly hold your item in store.

If you have any questions, feel free to contact us at 864.223.7953 or info@figsc.com.